The candle care journal
Light beautifully. Live softly.
Answers, care notes, and the little details that help you enjoy every handmade piece with confidence.
01Hand-poured
02Small batches
03Made in Canada
01
The details
Before
you light.
Every design has its own character. The product page is always the best place to find details for the candle you have your eye on.
01Where are the candles made?
Each piece is hand-poured in small batches in Canada.
02What are the candles made from?
Materials vary by design. Selected styles are described as natural soy; please check the individual product description for the current, design-specific details.
03Are all of the candles scented?
Scent varies by design. Selected styles are described as lightly vanilla-scented; the product page will tell you what to expect from a particular piece.
04Will mine look exactly like the photo?
Because each piece is made by hand, small visual variations can occur. Those subtle differences are part of its handmade character.
02
The ritual
A brighter,
safer burn.
A few thoughtful habits help make candlelight feel as calm and considered as it should.
01How should I prepare the wick?
Before lighting, trim the wick to about 1/4 inch (6 mm). Remove any wick trimmings or debris before each burn.
02Where should I burn my candle?
Place it upright on a stable, heat-resistant surface, away from drafts and anything that can catch fire. For sculptural pieces, use a candle-safe plate or holder large enough to catch melted wax.
03What are the essential safety rules?
Never leave a burning candle unattended. Keep it out of reach of children and pets, keep burning candles apart, and follow the safety label and any product-specific instructions included with your candle.
04How should I extinguish it?
Use a candle snuffer when possible, make sure the flame is fully out, and allow the wax to cool before moving or touching the candle.
03
From us to you
Orders,
made clear.
Useful details for the journey from our candle garden to your door.
01What shipping options are available?
Available shipping methods and current estimates are shown at checkout for your order and destination.
02When will my order arrive?
The most current delivery estimate is displayed at checkout after you enter your shipping details.
03Can I return an unused candle?
Return requests are reviewed case by case. Contact us within 7 days of delivery before sending anything back. To be considered, a candle must be unused, unlit, untrimmed, and in its original packaging with proof of purchase. Please read our refund policy for full details.
04What if my order arrives damaged or incorrect?
Please do not light or use the item. Contact us within 48 hours of delivery with your order number and clear photos of the candle, packaging, and shipping label. Keep the packaging while we review the issue. Depending on the circumstances and availability, we may offer a replacement, store credit, or refund.
05Are custom, wedding, or bulk orders refundable?
Custom, personalized, wedding, event, and bulk orders are final sale because they are made specifically for you. If your order arrives damaged, defective, or different from the approved details because of our error, contact us right away so we can review it and make things right.
06Can I change or cancel a custom order?
Contact us as soon as possible. Changes or cancellations are not guaranteed once materials have been ordered or production has started. Any approved change may affect the price and completion date.
07I still have a question. Can I get help?
Absolutely. Send us a note through the contact page and include your order number, photos, and any other details that may help us answer your question.
Still wondering?
Let’s make it clear.
If your question is not answered here, send us a note. We’ll be happy to point you toward the right details.