Shipping & Returns

Shipping across Canada

We currently ship within Canada. Ready-made orders are normally packed and handed to the carrier within 2–3 business days, excluding weekends and holidays. Available methods, charges, and delivery estimates are shown at checkout. Tracking is emailed when available.

Custom, wedding, event, and bulk orders have separate production timelines that will be confirmed before the order is finalized. Read our complete Shipping Policy for address changes, carrier delays, warm-weather shipping, and delivery details.

Returns and unused candles

Return requests are reviewed case by case. Contact us within 7 days of delivery before sending anything back. To be considered, a candle must be unused, unlit, untrimmed, and in its original packaging with proof of purchase.

Damaged, defective, or incorrect orders

Do not light or use the item. Contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos of the candle, packaging, and shipping label. Keep the item and packaging while we review the issue.

Custom orders

Custom, personalized, wedding, event, and bulk orders are final sale because they are made specifically for you. If an item is damaged, defective, or different from the approved details because of our error, contact us promptly so we can make it right.

Read our complete Return and Refund Policy for eligibility, return shipping, handmade variations, and refund timing.